Shipping policy

SHIPPING POLICY

Thank you for shopping with Hawthorne House. This Shipping Policy outlines how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Delivery Time

As a dropshipping business, we work with international suppliers. Delivery times may vary depending on your location:

  • United States: 7–15 business days
  • International: 10–25 business days

Please note that delivery times are estimates and may vary due to external factors.

3. Shipping Fees

Shipping costs are calculated at checkout. We may also offer free shipping promotions from time to time.

4. Tracking Information

All orders include tracking. You will receive your tracking number via email once your order has been shipped.

If you do not receive tracking details within 5 business days, please contact our support team.

5. Delays

We are not responsible for delays caused by:

  • Customs clearance processes
  • Postal service disruptions
  • Carrier delays
  • Incorrect shipping information provided by the customer

6. Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Lost Packages

If your order is lost in transit, please contact us. We will investigate the issue and, if confirmed, offer a replacement or a full refund.

8. Contact Information

If you have any questions about your shipment, please contact us:

Email: contact@usehawthorne.com